ck222 Privacy Policy

ck222 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how ck222 collects, stores, processes, and in certain cases discloses your personal information ("Information").

This policy applies to the following services:

• ck222's main website and all sub-domains
• ck222 Android and iOS mobile applications
• ck222's customer support channels (live chat and email)
• All deposit and withdrawal transaction processes
• ck222's promotional activities and bonus management

Alongside reading this policy, you are advised to read our Responsible Gaming Guidelines, which help keep your experience safe and secure.

2.1 Information Provided at Registration

When you open an account at ck222, the information you provide includes:

• Full name and date of birth (for age verification — confirming 21+ age)
• Email address and mobile number
• Username and password (passwords are stored in encrypted form)
• National ID card or passport details (when required for KYC verification)

2.2 Transaction Information

When you make deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary payment details are recorded. This includes the transaction amount, date, and method. Full account numbers or card numbers are not stored on our servers.

2.3 Technical Information

When you use the ck222 website or app, the following information may be collected automatically:

• IP address and device type
• Browser name, version, and operating system
• Page visit duration and navigation patterns
• Cookies and similar tracking technologies (discussed in detail below)

2.4 Gaming Activity Information

Your history of participating in slots, live casino, cricket betting, or other games — including bet amounts, win/loss records, and bonus usage — is stored on the platform. This information is used for responsible gaming monitoring and fraud prevention.

ck222 uses your information only for the purposes listed below:

• Account Management: Completing registration, verifying identity, and maintaining account security.
• Payment Processing: Completing deposit and withdrawal requests promptly and accurately.
• Customer Support: Using your account information to provide proper assistance during live chat or email support.
• Responsible Gaming: Identifying signs of excessive play and applying necessary warnings and limits.
• Fraud Prevention: Detecting suspicious activity, multiple accounts, and money laundering.
• Bonuses and Promotions: Correctly allocating VIP program benefits, cashback, and welcome bonuses.
• Service Improvement: Analysing user experience to further develop the platform.
• Legal Obligations: Maintaining records in accordance with applicable law and responding to requests from authorities.

ck222 does not sell any personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum necessary information is shared with specific technology partners involved in payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and customer support tools. These partners are contractually obligated to ensure the protection of your information.

4.2 Disclosure for Legal Reasons

ck222 may disclose information when required by a court order, a legitimate investigation by a government authority, or applicable legal obligations. Where legally permitted, we will endeavour to notify you in advance.

4.3 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred. In such a case, the new entity will also be bound to comply with the terms of this privacy policy.

ck222 uses industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All information transmitted through the website and app is encrypted using 256-bit SSL technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised staff can view personal information, and only for specific, limited purposes.
• Security Audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
• Data Backup: Information is stored on secure, encrypted servers and backed up regularly.

However, complete security on the internet cannot be guaranteed. You also share responsibility for your account's security — keep your password private and avoid logging in from unfamiliar devices.

ck222 uses several types of cookies:

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the operation of core services. Disabling them will prevent the platform from functioning correctly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and other personalised preferences.

6.3 Analytical Cookies

Anonymous analytics data is collected to understand how users interact with the platform. This data is used to improve the quality of the service. You can disable these cookies by changing your browser settings.

As a ck222 user, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or outdated information be corrected.
• Right to Deletion: After closing your account, you may request that your information be deleted; however, some information may need to be retained for a set period due to legal obligations.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request that your information be provided in a common format.
• Opt Out of Marketing Communications: If you do not wish to receive promotional emails or messages, you may opt out at any time.

To exercise these rights or to contact us, use the contact details listed in the section below. To learn more about us, visit our About Us page.

ck222 retains your personal information only for as long as necessary:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, financial and identity-related information may be retained for a set period due to legal obligations.
• Transaction Records: Financial transaction data is kept long-term for accounting and audit purposes.
• Analytical Data: Anonymous usage statistics may be kept for an extended period for service improvement purposes.

All ck222 services are strictly for users aged 21 and over. We do not knowingly collect information from any minor. Age is verified at the time of registration.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be permanently closed. If a parent or guardian suspects their child has opened an account, please contact us immediately.

ck222 reserves the right to update this privacy policy from time to time. If significant changes are made, you will be notified by email or through a notice on the platform. Continuing to use the platform after any changes will be considered as your agreement to the updated policy.

With each update, the "Last Updated" date at the top of the page will change. If you have any questions or comments, you may also find answers in our FAQ section.

To submit any questions, requests, or complaints related to this privacy policy, please contact us through the following:

After a complaint is submitted, ck222 investigates as promptly as possible and provides an applicable resolution. We are committed to protecting your right to privacy.